Refund policy

Every Consulate X piece is printed to order just for you. Because of this, we don't accept returns or exchanges for change of mind or incorrect size. Please check the size guide on each product page before ordering. If you're between sizes, our fits are oversized, so size down for a closer fit.

Damaged, defective or incorrect items

If your order arrives damaged, defective, misprinted, or isn't what you ordered, email us at hello@consulatex.com within 7 days of delivery. Include your order number and clear photos of the issue and of the item's label. Once we've reviewed it, we'll send a free replacement or issue a full refund, whichever you prefer. You won't need to send the item back unless we ask.

Lost orders

If your order hasn't arrived within 7 days after its estimated delivery date, email us with your order number and we'll locate it or send a free replacement. Please contact us within this window so we can file a claim with the carrier.

What isn't covered

- Change of mind or choosing the wrong size or colour
- Items that have been worn, washed, stained, altered or damaged after delivery
- Orders sent to an incorrect or incomplete address entered at checkout (we can reship at the cost of production and shipping)
- Small variations in print placement (up to 1 in / 2.5 cm) and slight colour differences between screens and fabric, which are normal for printed garments
- Claims made more than 7 days after delivery

Refunds

Approved refunds are issued to your original payment method. Depending on your bank, it can take 5-10 business days for the refund to appear. Original shipping costs are refunded only when the whole order is affected by our error.

Cancellations

Because production starts quickly, orders can only be cancelled within 12 hours of purchase. Email hello@consulatex.com as soon as possible with your order number. Once an order is in production it can't be cancelled or changed.

Questions